In Fayette County, there are few places that offer the
one-stop shopping of Home Depot for building and remodeling and
now, the home improvement store has expanded their services to
include all of the design and decorating advice you need.
Paula Holden heads up the design department at Home
Depot in Fayetteville offering all the coordinating techniques
needed to pull a room together. From window treatments to kitchen
cabinets, the design center will guide customers through the entire
decorating process.
"We want to let the average homeowner know the design
services are available," Holden said. "And we offer them free
of charge."
When you begin remodeling or even building your home, bring
in your blueprints to take advantage of all the products and
services available from the beginning of the process.
The design center will help you by starting with the lighting
process, which will set the mood or atmosphere of the room.
>From there, you will move on to walls, which may include paint,
wallpaper, cabinets and window treatments. Custom-designed
kitchens by Home Depot save the thrifty homeowner because only a
measurement fee, which goes toward installation is tacked on to
the entire job.
The store boasts of its state-of-the-art technology that allows
the paint department to match any color. With a swatch the size of
a dime, the computer is able to sample the color and mix
pigments with the paint to achieve the exact same color.
The most important thing to do, says Holden, is to get the
customer to share their needs and desires so the home
improvement specialists can help them achieve their goal. Furthermore, this
will allow them to tell customers the most efficient way to spend
their money.
Home Depot can help with virtually every aspect of home
building, except the building itself and pouring concrete or asphalt.
Holden also gives free in-home consultations and any design
consultant in the store can give an in-store consultation, though
they urge appointment be made for undivided attention. All of
the consultants are required to take Lynette Jennings classes and
become certified in kitchen and bath. All in the design center also
attend flooring college where they learn how to lay tile, linoleum
and carpet as well as veneer flooring.
Since none of the employees at Home Depot work on
commission, Holden says there is no pressure from the departments to
urge sales or brand preferences.
"We're about customer service," said Donnie
Wellington, assistant manager of the store. "This is an excellent
company and we're proud to be here."
Holden says they "stand behind the product. There is no
gray area."
Home Depot also offers services to help contractors and
builders. Contractors and builders can call in large supply orders and
the store will have them loaded and waiting at the door for pick up
or delivery services can be set up for the next day on stocked items.
"We ensure quality," said Chuck Clymer, Home Depot
contractor, "we're not infallible, but we will make it right."
Other conveniences include charge accounts that provide
special offers and promotionals and that offer builders and
contractors opportunities to buy supplies before a house is sold or a job
is finished.
Home Depot also guarantees customers the best prices
10 percent provided a written, valid quote from the competition.
For more information about the design services at Home Depot
at the Pavilion in Fayetteville, call the store at 770-461-9819,
ext. 423.
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