Every day, millions of people depend on the skill, expertise and commitment of the men and women who work in public safety telecommunications. These individuals help save countless lives by responding to emergency calls, dispatching emergency professionals and equipment and providing moral support to citizens in distress.

"The term "911" is often associated with rapid emergency response, poise under pressure, aid and compassion in times of distress and critical decision-making within seconds," according to Peggy Glaze, assistant director of Fayette County 911. "Many people don't stop to think about these seemingly nameless, faceless individuals until they experience actual emergencies themselves. These professionals make the difference between life and death in many instances."