Following are some ways to minimize your chances of finding surprise charges on your phone bill related to modem hijacking. For additional safeguards, visit www.ftc.gov.
• Make sure your modem makes an audible noise when dialing so you can hear that a new connection is being made.
• Delete any dialer programs that have been downloaded to your computer.
• Don't download programs from the Internet without reading the disclosure in its entirety.
• Be skeptical when you see claims like "free," "no credit card needed," or "free and uncensored."
If you believe that you have been a victim of "modem hijacking," you should file a complaint with the Federal Communications Commission, www.fcc.gov , 1-888-225-5322 and the Federal Trade Commission, www.ftc.gov , 1-877-382-4357.
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