Ritetime contracted World Airways
to commence air services to Lagos, Nigeria, from New York (JFK), Atlanta,
Georgia, and Houston, Texas, in May 2003. The services have been operated
under a charter program established by Ritetime Aviation. RITETIME AVIATION
IS THE CONTRACTOR AND SOLE MARKETING AGENT FOR THESE AIR SERVICES. CONSEQUENTLY,
WORLD AIRWAYS HAS NO CONTROL OVER RITETIME'S TICKET SALES OR RESERVATIONS.
As required by U.S. law, Ritetime
Aviation and Travel Service, Inc. filed its passenger flight program between
the United States and Lagos with the United States Department of Transportation
(DOT). The filing of such a program with the DOT carries strict requirements,
including that Ritetime Aviation and Travel Services be responsible for
passenger payments as well as flight payments to World Airways.
Unfortunately, Ritetime Aviation
and Travel Service, Inc. has failed to adhere to the DOT-mandated schedule
for payments to World Airways for the Ritetime flights. Given the lack
of timely payments and the non-compliance with DOT regulations, World
Airways had no alternative but to discontinue the Ritetime air services.
For more than 55 years, World
Airways has operated as a U.S. certificated air carrier with the singular
focus to provide safe and efficient air transportation service.
Although the disruption of
passenger travel schedules was unavoidable, we wish to convey our genuine
apologies for any inconvenience.
We had hoped to resolve the
payment issues with Ritetime, and we did everything possible within our
means to help Ritetime avoid an interruption of air services. However,
we cannot continue to provide services without being paid for the flights
we have already flown.
It is important for you to
know that World Airways operated a cargo flight from JFK to Lagos on Christmas
Eve, in order to transport excess baggage that could not be accommodated
on earlier Ritetime flights due to sheer volume. World Airways management
made the decision to operate this cargo flight to ensure that those Ritetime
passengers carrying holiday gifts to their families, friends and relatives
in Nigeria would not be disappointed.
More than 1,200 pieces of excess
checked luggage were transported on this single flight, and it should
be noted that World Airways did not receive any of the excess baggage
charges collected by Ritetime Aviation for transport of this baggage.
Hopefully, you will understand
that there is a limit as to what can reasonably be expected from any charter
airline under these circumstances.
Regrettably, World Airways
cannot assist you with your existing reservations, ticketing, or other
administrative issues. Please address all of these enquiries directly
to Ritetime Aviation and Travel Services.
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