Though everyone
will one day need it, nobody wants the services of a funeral home. In
fact, no one really wants to consider mortality, either their own or that
of a loved one.
Death is an
inevitability, though, and when it comes, people must seek out the services
of a funeral home and confront the issues of death and dying. While there
are lots of questions surrounding these issues, one question that is rarely
asked is, "How does one get interested in and choose a career in
funeral services?"
For most it
is a family business, passed down from generation to generation, but for
others, like C.J. Mowell of Fayetteville, it was a calling and something
he had to strike out on his own to do.
"My father
was a Baptist preacher and I would go to lots of funerals with him,"
said Mowell. "I rode with the flower vans and got to know a lot of
the funeral directors. From an early age I knew I had a desire to do this."
Mowell's father
wanted him to get an education and also harbored hopes of him following
in his footsteps. Mowell attended Georgia State University for a year
and then went to Mercer for a year before deciding he was not satisfied
and would not go back in the fall. He got a job at Carmichael's Funeral
Home in East Point, where he got his apprenticeship, and then attended
Cincinnati College of Embalming where he graduated cum laude, won an award
for restorative art and passed his national boards.
When he returned
to Georgia in 1962, he had to take and pass the state boards, as they
did not recognize the national boards. In December of 1962, Mowell received
his license. For the next two years he worked for homes in Decatur and
Newnan, but it was time for a change. He wanted to go in business for
himself.
In February
of 1964, the Mowell funeral home in Fayetteville opened. Mowell's father
bought the house for his son and would later come to work for him. It
was the first full-service home in the city, meaning they did the embalming
on-site, which was rare at the time. The ground floor of the home was
the funeral home, while he and his family lived upstairs. Back then, funeral
homes also operated as ambulance businesses. While Mowell would often
go out and pick people up in the ambulance, they were often brought to
other funeral homes, which made for a very trying and lean first year.
"All a
funeral home has is its reputation, which we did not have in our first
year," said Mowell. "For many people, they will use the funeral
home the family has always used."
In the first
year, the Mowell funeral home had two funerals, one of which was for a
member of their own family. In comparison, they have had close to 200
funerals this year.
The home continued
to grow as Mowell built up a reputation in the community. In 1966, he
was elected to the position of county coroner and he continues to serve
that role today. Mowell's father got his funeral director's license in
1968 and within 10 years the home had expanded, adding a chapel and several
other rooms. The community was starting to grow, which meant new people
with new traditions and requirements for funeral services. In 1964, when
the home opened, Mowell estimates there were 8,000 people in the county,
compared to the 100,000 residents today.
The industry
itself was also changing, as corporations began buying independent funeral
homes and running them with shared equipment and employees. Mowell refused
a lucrative offer for his business and continued to offer his community
the services they needed.
"I could
have taken the offer and been very rich, but then what would I do?"
Mowell said. "This is my calling."
In 1982, Mowell
was invited to join the National Selected Morticians organization, which
is now called Selected Independent Funeral Homes and is an international
organization that holds its members up to the highest standards in the
world. Mowell considered it an honor to be invited to join the very select
group and by 1997 he was elected to the board. Three years later he was
elected president of the organization and has the distinction of holding
the office for two terms as the events of Sept. 11, 2001, delayed the
changing of the office at the annual meeting the following month.
Mowell has
expanded his funeral home service to Peachtree City and now has his son,
David, working with him and following in his footsteps. They have gone
from one car, which was a combined hearse and ambulance, to three hearses,
and from one station wagon that doubled as a flower van to four flower
vans. He and his wife, Faye, raised four children above the funeral home,
but today, no one lives there.
Mowell admits
that it hasn't always been easy working in a funeral home, as the phone
can and does ring at all hours of the day, 365 days a year. He even remembers
a Christmas morning or two that had to be delayed because duty called,
but he wouldn't change a thing.
While the government
has put more rules and regulations on the industry since the FTC Funeral
Rule of 1984, other changes Mowell has seen include the addition of municipal
EMS, which took him and other funeral home directors out of the ambulance
business, and the addition of people of many different ethnicities and
faiths coming to the county.
"All of
the services at the beginning were Protestant," said Mowell, who
believes he has performed services for nearly every denomination. Over
the years he has learned an enormous amount about the beliefs of others
and finds that generally, people are all the same.
Both Mowell
and George Clark, executive director of Selected Independent Funeral Homes,
have also seen a growing trend in the personalization of services, making
it more meaningful and reflecting the life of the deceased. Clark cited
one example which was for a race car driver and took place at a race track.
The ceremony took place at the finish line and the hearse did a final
lap around the track.
Mowell has
not conducted a service that odd, but he has seen a disturbing trend of
some people devaluing the importance of a funeral service, opting for
a cremation and no service. Mowell feels that this does not give people
closure and does not allow for the grief process to begin.
"The value
of a funeral service is far more than perceived," said Mowell. "It
gives people the opportunity to share their loss with the community. Shared
grief is diminished grief."
There are certainly
topics that are more cheerful than death, but Mowell remains upbeat and
positive in a job many would find depressing. He works with a staff of
family and friends and is assured that he and his colleagues offer the
best service possible to people at one of the lowest moments in their
life.
"We treat
others as we would want to be treated in this situation," said Mowell.
"We are a family and we treat clients like members of the family."
Mowell has
a plaque on the wall near the entrance of the funeral home, which features
a quote by Gladstone that states, "Show me the manner in which a
nation or community cares for its dead, and I will measure with mathematical
exactness the tender sympathies of its people, their respect for the law
of the land and their loyalty to high ideals." It is obvious that
Mowell holds the community in high esteem and only wishes to serve it
to the best of his abilities.







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