"At Hartsfield the passenger

experience is always first and foremost on our minds," Aviation General

Manager Ben DeCosta said. "We strive daily to make time spent in

our airport pleasant and to give the customer the best experience possible.

As we work through enhanced security issues and changes in passenger flow

throughout Hartsfield, we are making every effort to keep the impact on

the customer to a minimum."

The 2003 survey is the first

conducted by SkyGuide and asked frequent travelers to rank a variety of

travel-related entities including their favorite foreign and domestic

airlines, rental car companies, destinations and luggage. More than 4,200

readers participated in the survey with 83 percent indicating that they

would travel the same amount or more during the next year. According to

SkyGuide, its readers take an average of 50 trips a year, 42 for business

and eight for leisure, and represent some of the most frequent business

travelers.