A woman's request
to be refunded for the "pool credit" on her sewer bill was rebuffed
Monday night by the Peachtree City Water and Sewer Authority.
Susan Johnson
said she would rather have the money on hand to spend for other needs
since it would take several months of sewer bills for her to "spend"
the pool credit.
The authority
credits customers bills when they fill up their pools, for an amount approximate
to the size of the pool. Customers's sewer usages are calculated using
the amount of water taken in by each residence, and the Fayette County
Water System performs the sewer billing for WASA.
The pool credit
takes into account that the pool water will not re-enter the sewage system
for treatment.
WASA General
Manager Larry Turner said this is the first time someone has complained
about the pool credit policy. If the authority decided to issue refunds
instead of crediting customers' bills, "it's a substantial amount
of checks we'd be writing," Turner said.
Turner estimated
that approximately 30 customers a month seek the pool credit during the
summer season.
Although the
authority took no action on Johnson's request, authority member Mike Harman
authored a motion to issue a check to Johnson for her pool credit.
Harman's motion
died for lack of a second.
Authority member
Steven Bradley said he felt the authority needed to make sure it was acting
in the proper way before agreeing to do something that could set a precedent.
Johnson also
complained about how she was treated by a receptionist on the phone when
she called to inquire about her pool credit. Turner said he looked into
the matter and said the employee recognized the inappropriateness of her
remarks and attempted to apologize.
Johnson said
she couldn't remember if the employee apologized or not because she was
so mad at the time.
WASA Chairman
John Gronner said the authority would look into the incident also.
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