Due to incorrectly
read water meters, a number of Peachtree City residents received higher
than normal water and sewer bills for the month of September.
The billing
irregularity is limited to just one meter reading route that serves up
to 2,200 customers, according to Tony Parrott of the Fayette County Water
System. Some of the bills were correct, Parrott noted.
The problem
occurred when the meter reader on the route misread the meters on the
low side for bills issued in August. When those meters were read again
for September's billing cycle, some customers "got a higher bill"
than they normally would have, Parrott said.
None of the
customers have been overcharged, Parrott said. The meter reader who made
the mistake has since resigned, Parrott confirmed.
"We know
he didn't read part of the route but he also read part of the route,"
Parrott said.
The billing
error also affected the Peachtree City Water and Sewer Authority's bills
since the Fayette County Water System bills customers for WASA since the
same water usage figures are used to calculate sewer bills.
Customers with
billing questions are urged to call the water system's customer service
line at 770-461-1146, ext. 6450.
The water system
is in the final phase of a project to install new water meters that will
eliminate the need for manual reading of each meter, Parrott said. Instead,
the new meters will broadcast the reading on a radio signal to a computer
in a passing vehicle.
The information
will be saved on the computer and later downloaded to the billing system,
Parrott said.
Once the final
phase of installations wraps up in December, all but two of the water
system's meter reading routes will be using the radio signal system to
"read" water meters, Parrott said.
The water system
plans to seek bids from companies to install approximately 1,600 more
of the devices next year, which will "finish" the system, Parrott
said.
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