One of the

workshops, on customer service, will be taught by Susan Roberts of Georgia

Public Library Service.

"We heard

the public's comments and we plan to take action," said Technology

& Training Manager Jill Prouty.

The Library

Satisfaction Survey is part of the Continuous Improvement Plan the library

has undertaken this year. Other areas the staff is working on include

public relations, children's programming, and improving the rate at which

holds are filled.

"Each

of these areas we are focusing on all boil down to the one thingcustomer

service, which is the reason we exist in the first place. We are here

to provide an essential service to the community, and our goal is to make

every encounter with every patron a positive one," said Prouty.

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