The rest, as

they say, is history. Ever since that fateful day five years ago, the

Bob Adams Homes team of builders, contractors and sales professionals

have committed to completing homes prior to closing and have somehow managed

to stick with it. They have stuck with it so well, in fact, that they

are credited by many for raising the bar of quality control in the Atlanta

region and for setting the example that others would soon follow.

"We visit

each home with the homeowner approximately one week prior to closing,"

said veteran sales professional Karen Hinkle, from Lexington Park in Peachtree

City, who has been with Adams more than 15 of his 20 years.

"The home

is complete for this walkthrough, however if there is anything that was

inadvertently missed or needing attention, it is identified at this time.

We also review proper care and maintenance techniques with the homeowner

in order to help them keep the home looking and performing like new,"

said Hinkle. "A few days later our homeowners are thrilled to meet

again at their home to ensure that everything on the list has been completed.

Then, they head to closing with a sense of confidence and a home they

can really be proud of."

Recent reports

in industry publications have re-emphasized the always-important fundamental

of customer satisfaction. Delivering a quality product on time is one

way to increase homeowner satisfaction.

"Our customer

satisfaction ratings have been in the 90% range since we started our 100

percent complete on delivery program," said Adams. "Delivering

a quality product, on time, demonstrates a true commitment to the customer

and proficiency in the process."

Cabinet styles

change year after year. The question of shutters versus no shutters will

be debated forever. Today the color of choice is green, tomorrow it may

be taupe. But the one homebuilding issue that will never be in question

is commitment to quality. What goes in behind the walls will always be

far more important than what goes on them.

"It has

always been important to deliver a quality product," said Adams,

"but we believe it isn't a quality product if it isn't completed

before closing." What a concept. This from the man whose company

name is synonymous with quality. Following in his footsteps will not be

easy for most.

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