AT&T Broadband

officials have been given the go-ahead to resume work on Peachtree City's

cable system upgrade after the company met several demands from city officials

last week.

Now, citizens

who can't have problems addressed by AT&T's customer service phone

system have another avenue for reaching the company: online. Through Peachtree

City's web site, residents will be able to send an electronic form directly

to AT&T officials to air their complaints, according to City Public

Information Officer Betsy Tyler.

Upon receiving

the form, a company representative will contact that person within one

business day, Tyler added. Residents without Internet service are encouraged

to use the free computers at the city library, she said.

The e-form

is available through a link on the city's web site: www.peachtree-city.org .

Residents are asked to use the e-form only if a customer service representative

is unable to correct the problem, Tyler said.

Cable officials

had been ordered to stop all digging work on the upgrade Jan.18 because

of a variety of concerns, including an increased volume of citizen complaints

to City Hall. There were also worries over the number of utility outages

caused by contractors working on the upgrade, according to city officials.

City officials

originally wanted AT&T to provide a customer service representative

at the local office to handle complaints, but cable officials said employees

at the main office would be better equipped to address complaints, Tyler

said.

The stop work

order on the upgrade was lifted effective Monday, Tyler said. That allows

AT&T to continue the second phase of the upgrade: testing the signal

level from cable boxes.

In some cases,

low signals have been reported due to cable that needs to be replaced

because of its age or multiple splices, Tyler added.

After a meeting

with top city officials Thursday, the company also has given the city

a letter committing to restoring yards disturbed by the upgrade work and

utility equipment that may have been affected by its contractors.

The city was

also provided with updated contact information for the AT&T official

in charge of the upgrade, addressing another main concern.

Back

to News Home Page | Back

to the top of the page