I am writing now because I

want to compliment the professional attitude and response of two individuals

at AT&T. Mr. Willie Acosta and Ms. Joyce Mayzc, two AT&T employees,

each in their own area of responsibility, put a person into the solution.

In the angst and frustration that I created my original letter, I owe

this letter to those who represented their company ably.

That having been said, we will

continue to monitor our cable service, and, hopefully, not have to call

again. In our case, we had to go "outside the normal box" to

seek relief and satisfaction.

As I advised the employees

of AT&T, they should utilize their own TV channel to update and advise

customers of current service difficulties, and expected remedies and solutions

when they are having problems. Not getting any acknowledgment of a problem,

or to find that the neighbors receive the same response of surprise when

something is wrong, is not good PR.

AT&T would improve its

service image if they utilized their own cable channel to communicate

service problems with us, rather than just try and sell us some services

and products that we are hardly in the mood to buy.

Juan Matute

Peachtree City

Back

to Opinion Home Page | Back

to the top of the page