Those of us who have navigated

the VRU labyrinth in order to register a service complaint are even more

disgusted. How many of us have been greeted with, "Oh, this is the

first we have heard of it," or, "We will send a service repair

person right out there and check it out."

The response from AT&T

is nothing more than a cosmetic response to make you believe that there

really is nothing wrong, and that they are responding to the problem.

The real problem is that AT&T

undertook a project that they underestimated, outsourced, and are unable

to manage to the desired service level. At the same time, this company

is charging us the highest fees that have ever been passed on to our community.

The Peachtree City department

that has an oversight on this service is so overwhelmed with complaints

that there is even a large invitation on the city's website for you to

direct your complaints.

We, the residents of Peachtree

City, are paying and deserve the quality of TV reception that is currently

available in many other communities in the United States where a similar

product is deployed. How we get to that elusive point, and what we need

to do to get there is something that we as a community need to work on.

AT&T is a very large company

and well experienced in telecommunications. Why they have not stepped

up to the plate to resolve this, and why they continue to expect us to

pay for this lousy service is beyond comprehension.

Juan Matute

Peachtree City

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