Consumers must
begin now to work out payment arrangements with their gas marketers if
they are in danger of being disconnected once the moratorium ends. Consumers
are responsible to pay for any gas used.
The commission
expects marketers to obey all commission rules and regulations when disconnecting
natural gas service. This includes proper notice five business days before
the proposed date of disconnection. Marketers must attempt to make personal
contact with the customer two days before the proposed date of disconnection
either in person or by certified mail.
The disconnection
must be scheduled on a business day when the customer could make a payment
to a company representative.







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