Since that order was issued,

consumers have complained about billing problems to the Commission. The

Commission has contacted Peachtree Natural Gas regarding its procedures

for resolving these complaints. Peachtree has indicated it will investigate

written complaints regarding incorrect billing charges, and while the

dispute is being investigated, cease all collection efforts.

Although the Commission now

lacks authority to regulate Peachtree Natural Gas, we will try to assist

you by facilitating notification of your dispute to Peachtree. For this

purpose, we have produced a complaint form for incorrect billing charges.

In your complaint, be as specific as possible as to why the billing charge

is incorrect. You should also provide copies of cancelled checks, billing

statement or other documents to support your claim. You may also use the

form if you are seeking a refund for payment made to Peachtree after March

1, 2000, for natural gas not provided by Peachtree.

Mail the form and related documents

to: Peachtree Natural Gas, P.O. Box 740554, Atlanta, GA 30374, Attn: Customer

Service. Mail us copies of the same materials to the above address.

We do not have authority to

resolve your dispute. However, we hope this information will help generate

the resolution you are seeking as a result of the investigation undertaken

Consumer Affairs Section

Ga. Public Service Commission