This designation

symbolizes peer recognition of Davenport's skills and the effort required

to succeed in order to achieve customer satisfaction in the new home process.

The CRP Director

designation is the highest of seven designations available in the field

of customer relations in the home building industry and has only been

awarded to seven other individuals across the country.

In addition

to meeting the formal education and experience requirements for the CRP,

Davenport has distinguished herself through ethical handling of difficult

customer situations, planning effective procedures, training personnel

for service assignments, and development of customer materials.

Davenport has

consistently demonstrated a commitment to customer satisfaction and the

determination to bring service to a higher level for home buyers and home

owners.

The CRP organization

was founded in 1999 to fill the need in the home building industry for

comprehensive education and recognition of achievement in the customer

service aspect of the home buying process.

The participation

of companies or individuals in the CRP program is an indication of commitment

and hard work in the customer service arena.

"A home

is the biggest single purchase that most families face. The complexity

of the product, and the building process itself, creates hundreds of opportunities

for misunderstandings and potential dissatisfaction," said CRP founder

Carol Smith. "Home buying customers have a right to expect excellent

service along with delivery of the home they purchase. This includes comprehensive

information, curteous communication and reliability from their builder.

Performing at that level requires well-trained personnel who are committed

to caring for their customers.

"Customer

service has needed more attention in the home building industry. The CRP

is a positive way to create focus and energy," Smith added. "The

companies participating in the program not only work hard to educate themselves

about caring for their buyers and performing as promised, they are committed

to educating their buyers about the home building process. Communication

and reliability are two hallmarks of CRP members."