The

score cards can be found on the PSC web site,

www.psc.state.ga.us. They list the percentage of

complaints received for every 10,000 customers

that a particular marketer serves in Georgia.

Complaints

are broken down into three categories: billing,

service and deceptive marketing practices, which

include "slamming," or switching

customers without obtaining permission first.

"By

posting these score cards on the commission's web

page, it is our intention to arm consumers with

more information about the newly deregulated

market that can be used in arriving at a decision

which marketer to choose," said PSC Chairman

Stan Wise. "Further, by making this

information so readily available to the public,

it is our hope that marketers will continue to

appreciate the need to run clean and efficient

operations in this state," he added.

While

the scoring is based upon the total number of

complaints, the PSC recognizes that a gas

marketer may not be at fault in any given

instance, said Wise. Such a determination is made

only after a final investigation is complete.

Under

the Natural Gas Marketing Act of 1997, some 1.4

million consumers successfully moved from the

incumbent natural gas provider, Atlanta Gas Light

Company, to one of the 18 certified natural gas

marketers.

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