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Coweta-Fayette EMC has

expanded its customer service center

In response to the confusion resulting from the

deregulation of the natural gas industry, Coweta-Fayette EMC has

expanded its customer service center.

EMC partnered with Peachtree Natural Gas to offer customers

a natural gas option, along with their regular electrical service.

"We're very pleased to know that when local residents

have questions and concerns, they think of the EMC," said

Michael Whiteside, president and CEO of the utility company. "We're

making every effort to enhance our ability to answer the number

of calls we're receiving."

Soon, the Public Service Commission will select a natural

gas provider for those consumers who have not chosen one.

"A number of the calls we receive relate to pricing," said

customer service representative Elaine Sims. "People just

haven't gotten used to the idea of a pipeline charge, and we try to

explain how that cost is calculated."

"They also want to know whether variable rate billing

is more economical, or if they should stick with a fixed rate," said

customer service representative Jacqueline Pope.

According to Whiteside, a vast increase in new business has

resulted from the announcement that Peachtree Natural Gas would

partner with EMC to provide natural gas.

"We went through the same process that our customers

are going through when we researched the companies we

could do business with," Whiteside said. "In addition to low costs and

top-quality service, we really wanted to find a good local company,

just like residents in our service area do."

Recently, each of Fayette County's municipalities,

including Peachtree City, Fayetteville and Tyrone endorsed

Coweta-Fayette EMC and PNG.

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