Comcast on Aug. 30 opened its new Xfinity customer retail store in Fayetteville.
Above, A typical Comcast store. Photo/Comcast.
The 4,200 square-foot facility is located at 96 Fayette Pavilion (Suite 23A), and will offer hands-on access to Comcast’s Internet, Xfinity X1, Xfinity Mobile and digital voice, and Xfinity Home products.
The new location is designed to offer a simpler and more streamlined customer experience, a Comcast news release said.
It features multiple service counters staffed by Xfinity sales consultants, interactive iPad product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers an automated payment kiosk to increase speed of service.
“We’re proud to bring a new level of service to our customers in Fayetteville,” said Doug Guthrie, Regional SVP at Comcast. “This updated retail model offers a simpler and more convenient retail environment, and has been highly successful across the country as we continue to enhance the customer experience.”
The store will be open for business Monday through Saturday, from 10 a.m. to 7 p.m., and Sunday from noon to 5 p.m.
The new Xfinity retail presence is part of a broader national effort to positively transform how customers do business with Comcast. “Nationally, Comcast has made significant improvements to enhance the customer experience, through employee trainings, new customer tools and the reduction of customer wait times. In total, Comcast is creating more than 5,500 customer service jobs in the U.S. to support this mission,” the news release said.
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses.
It also provides wireless and security and automation services to residential customers under the XFINITY brand. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.