Dee Ann Turner, vice president of corporate talent at Chick-fil-A, will be signing copies of her new book, “It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture,” Saturday, Nov. 21, from 2-4 p.m. at Books-A-Million in Peachtree City.
In “It’s My Pleasure” Turner reveals the secret sauce at the heart of Chick-fil-A’s success. The keys to that success are its “compelling culture,” servant leadership, extraordinary talent and people. In a business culture motivated to succeed at any cost, Chick-fil-A’s refreshing approach is focused on honor, dignity and respect.
Part handbook, part inspiring storytelling, the book covers everything from recruiting top talent and getting the best from an assembled team, to discovering individual callings, understanding servant leadership, cultivating an environment rich in opportunities, and fostering loyalty among employees and guests. Turner draws from her own expertise, as well as the wisdom of Chick-fil-A founder S. Truett Cathy, former president and chief operating officer, Jimmy Collins, and other company leaders.
Woven with anecdotes of Chick-fil-A’s famous second-mile service, “It’s My Pleasure” is applicable to any organization or business looking to learn from an industry icon.
