Quit Line scores high on survey

Healthwise
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Quit Line scores high on survey

Healthwise
Share this Post

The Quit Line

can be translated into 230 languages. Spanish speakers may call 1-877-266-3863.

The Quit Line,

funded by the master tobacco settlement agreement, is a component of UNITE

Georgia. UNITE Georgia is an initiative of the Tobacco Use Prevention

Section (TUPS), DHR Division of Public Health, in partnership with the

Georgia Cancer Coalition. UNITE Georgia, a state-supported and community-driven

program, aims to create a better understanding and awareness of tobacco's

effect on Georgia. For additional information, please visit us at www.unitegeorgia.com.

Other Quit

Line Survey highlights include:

Overall satisfaction with

the Quit Line

82.3

percent reported that the Quit Line was helpful to them in their quit

process.

Satisfaction with specific

Quit Line services

91

percent were satisfied with the registration process (when a caller first

called the GAQL and inquired about services).

91.5 percent

were satisfied with the Quit Line counselor.

82.3 percent

were satisfied with the amount of time spent on the phone with a counselor.

91.5 percent

were satisfied with materials sent by the Quit Line.

Of those individuals

who received a referral to community resources, 96.2 percent reported

being satisfied with the Quit Line providing a referral to community resources.

What would most improve

callers' satisfaction with the Quit Line?

22.6

percent wanted the availability of more follow-up calls.

7.4 percent

reported the provision of free medications (e.g., nicotine patches or

gum, Zyban) to quit tobacco.

17.5 percent

wanted the availability of more or better programs in their area or through

their health plan to help them quit.

12.9 percent

would be more satisfied if they quit successfully.

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