Get the person's
attention before you speak.
Speak clearly
and at a moderate pace. Don't shout.
Avoid noisy
background situations.
Rephrase when
you are not understood.
Give clues
when changing the subject.
Use facial
expressions and gestures.
Be patient,
positive and relaxed.
Don't put
objects in front of your face.
Do not have
objects in your mouth such as gum, cigarettes, or food.
When in doubt,
ask for suggestions to improve communications.
Notice lighting.
Good lighting on your face makes it easier to pay attention to your lips
and facial expressions.
Politely double-check
for understanding of key details of the message.
Andrew Waits
Clinical audiologist
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