It was apparent within the
first few minutes of my conversation with Hollis Harris
that a short newspaper profile would not begin to do
justice to his life.
The story of Hollis Harris
could be told as a history of Peachtree City - he
moved to the city when the population was close to 600.
His profile is also the story of Delta Air Lines -
he started working and moving up the ranks of Delta in
1954 when it was still in its infancy.
The story of Harris could
be one that typifies the "American Dream" at
its best - his father worked in the mills of
Carrollton and the family didn't have indoor plumbing
until Hollis was in the 2nd grade. Another full story
could be written regarding from the perspective of a
successful business person.
In actuality, the story of
Hollis Harris is more suited for a book. As a book is
currently in the works, maybe this brief overview of the
67 year old will pique the readers' interest in the book.
Hollis Harris has literally
traveled the world. "One of my goals was to go to
every continent in the world," he said. "I have
been to every one except Antarctica." He and
longtime friend Joel Cowan are making plans to complete
his global goal in the near future.
THE EARLY YEARS
That Harris has been a goal
setter - and achiever - since his early years is clear.
As a child living on the
outskirts of the Carrollton mill village, he read the
Rover Boys, Jack Armstrong and envisioned all the places
described in the books. He determined to travel and liked
the idea of airplanes.
When his family would make
the then long trek to Atlanta, he had his father take him
model airplanes and began working to make his dreams a
reality.
Although he grew up in
Carrollton, his family ties are to Fayette County. His
grandfather was a railroad worker, and a community
minister, living in Tyrone. His father was born in
Tyrone.
Harris gets his
determination to succeed honestly - his father
became a Methodist minister late in life. He got his GED,
and then his undergraduate degree from West Georgia
College while Hollis was in high school. He did his
seminary work at Emory. His father occasionally assisted
at Tyrone's Hopewell Methodist Church prior to his death
at age 86.
After Harris graduated from
high school, he attended Auburn University, focusing
originally on aviation administration. In 1951, after one
year of college, he joined the army to help fight in the
Korean War.
He first tried to volunteer
in the Air Force, hoping to fly. However, as a result of
an enlistment freeze, he volunteered in the Army. "I
asked to be an airplane spotter in Korea, but they must
have thought I was crazy so they sent me to
Germany," he said.
He spent two years in
Germany as a battery commander in the 567th Field
Artillery Battalion of the 35th F.A. Group. He returned
first to Georgia, then was sent to the Pentagon.
During his brief stay in
Georgia, he had his first date with future wife, Joyce
Entrekin. In 1954, he made the decision to get out of the
military and was discharged from the military as a first
lieutenant in the artillery. He returned to Georgia and
started dating Joyce steadily.
She was an 18 year-old
senior in high school when they started dating, and he
was 23. He took a job at Delta and started back to school
at Georgia Tech, shifting his focus from aviation
administration to aeronautical engineering.
In July of 1955 Joyce and
Hollis married. They recently celebrated their 44th
anniversary.
DELTA AIR LINES
For six years Harris
attended night school at Tech and worked at Delta during
the day. During his junior year at Tech he began working
on projects at Delta that could be done at any time, so
the airline "let me go to school full-time."
While in school the Harris
family was growing, as Patti, David and Jeff were born.
Jeff, the youngest, was born in 1961, the same year
Harris graduated from Tech with a bachelor's degree in
aeronautical engineering.
When Harris first joined
Delta Air Lines they employed approximately 3,500 people
and had less than $100 million in revenue. In 1990, when
he resigned from Delta, the company employed over 65,000
people and boasted a net profit of roughly $500 million.
During his tenure at Delta,
Harris "moved around." His titles have included
transportation agent in the marketing division and
aircraft engineer and head of the aircraft engineering
department. He has held key management roles in the
facilities department, in-flight services, passenger
service and operations.
Harris notes, "I
always wanted to improve. I didn't want to design, I
wanted to manage and I set my goals high - I wanted to be
the CEO and president of Delta."
In 1987 he became the
president of Delta and was responsible for all marketing,
operations, technical operations and personnel functions.
BEYOND DELTA
In 1990 Harris left Delta,
in a move which surprised many, and became the chairman,
president and chief executive officer of Continental
Airlines and president of Continental Airlines Holding,
Inc.
Harris says he learned a
lot during his 36 years at Delta. The airline was solid
and had good people. He speaks highly of the airline, its
people and the relationships he built.
However, he says,
"When I went to Continental it was a different
management challenge. I learned more about people and
crisis management in one year than during my entire time
at Delta."
The airline was close to
bankruptcy and Harris was brought in late in the game to
help turn Continental airlines around. When disagreement
occurred in management as to how the airline should move
forward, Harris chose a direction which supported the
staff and pilots rather than go back on his commitments
to them. The position left him at odds with the
conventional views of others and ultimately resulted in a
mutual decision that he end his relationship with
Continental.
He, along with four
partners, started an aviation consulting firm, Air Eagle
Holdings, in Georgia. Doors are always opening for those
with the talents Harris possesses, and Air Canada came
calling. In 1992 he joined Air Canada as vice chairman,
president and chief executive officer. In January 1993,
he became the chairman.
Air Canada was in trouble.
On his first day with the airline they announced a big
loss. In 1991 the airline had lost $218 million. As an
American and outsider, Harris faced some additional
challenges. However, results speak volumes and Harris'
success soon had the airline industry throughout the
world watching.
Not one to forget past
promises and commitments, Harris managed to help turn
Continental around in the process of turning the tide for
Air Canada.
Shortly after joining the
airline, Air Canada and bidding partner Air Partners each
purchased 28.7 percent of Continental.
In 1997, Harris chose to
semi-retire, handing the then-successful Air Canada over
to a capable management team.
With the love of airplanes
and the drive of a true entrepreneur, Harris wasn't ready
to stop. He became chairman, CEO and the biggest
shareholder in a budding new airline, Cal Jet.
Unfortunately, the airline was just getting off the
ground when the ValuJet crash occurred and "at the
end of the day I lost more than anyone financially."
He then formed HLH Holdings
in Atlanta. HLH is an airline and consulting business
based in Peachtree City. While HLH is still going strong,
Harris was once again called upon to help save another
struggling airline and, as a result, is currently
concentrating on his new challenge.
Earlier this year Harris
was appointed chairman, president and CEO of World
Airways. His goal is to do what he did at Air Canada -
rescue the 50-year-old airline.
Although he was
"semiretired" prior to joining World Airways,
he says "I don't feel like 67. I would like to work
as long as I can. If Strom Thurmond can work until his
age, I think I can stay on for awhile."
LIFE IN PEACHTREE CITY
The Harris family moved to
Golfview Drive on the Flat Creek Country Club golf course
in Peachtree City in 1969. They later moved to their
current home located on a different Flat Creek green.
Golf is what originally
drew the Harrises to Peachtree City. Some friends told
Hollis about the golf course, he came, he played and
returned to stay. In 1969 a portion of Golfview was dirt
and Flat Creek was the only golf course in the area.
There was one community
church which served the needs of all denominations
including Catholics and Jews. When the various
denominations built churches and the community church
reverted to its original faith of Presbyterian, the
Harris family stayed with the church. They are still
active members at First Presbyterian in Peachtree City.
As "charter"
members of Peachtree City, the families ties are woven
into the history of the town. Harris served on the board
of Fayette State Bank with Joel Cowan and Floy Farr. They
built the bank up and sold it to C&S.
Both of the Harrises are
strong supporters of the Endowment Committee for the
Cultural Arts (ECCA) in Fayette County and Joyce served
on the Board for a number of years. In 1997 she was
recognized for her contributions to the nonprofit group.
The couple have already marked their calendar to attend
the ECCA's upcoming "Act of Art" membership
party.
Joyce has served on the
West Georgia College Trustee Board and sponsors the Joyce
Entrekin Harris Scholarship to encourage students in the
arts.
She is an accomplished
artist and the pair's home is dotted with examples of her
work. She has studied interior design as is evidenced by
the couple's beautiful home. Her interest in art began at
the instigation of her twin sister, who took up art as
one way to help her get through a difficult time.
Joyce received a call from
her one day and was informed, as only a twin can do, that
"we can paint." She can paint.
Joyce has also served on
the Battered Women's Board.
The Harrises' oldest son,
David, is married to Leigh Ann Baily from Fayetteville.
In addition to their son David Jr. who lost his battle
with leukemia in 1996, they have a 15 year old, Rachel
and a 9 year old, Michael. Daughter Patti lives in
Peachtree City. She is the mother of two, Jackson and
Mitch.
Youngest son, Jeff, lives
on Lake Lanier and has recently returned to college with
the goal of changing careers.
Family is important to
Joyce and Hollis. There is always time to go for a spin
on the golf cart with grandsons and the doors are always
open. The entire family is involved in some manner with
The David L. Harris, Jr. Foundation.
While they attend different
churches, faith is an integral part of their day-to-day
life.
A FINAL COMMENT
While I am certainly not an
expert in managing large companies, after spending an
afternoon talking with Hollis Harris, I would bet that
World Airways is getting ready to make a turnaround. And
I know that Fayette County has certainly been enriched by
the contributions Harris and his family have made.
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