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Comcast needs competition

This past week has been frustrating on so many levels I felt the need to share.

Beginning this past Sunday (May 4), my Comcast cable, Internet, and phone service went out. When I reported the problem, the call center said there was an outage in my area and to periodically check “My Account” for updates.

When I explained I had no service and could not connect, they pretty much threw their hands up in the air.

Over the next four days I made it my mission to find someone, anyone, from Comcast who could determine why my service was out for four days. Even up to the president’s office, no one could tell me anything. Just that there was an on-going outage and to check My Account for updates. Needless to say, that was not possible.

Last fall, it took four days for Comcast to come out and repair a cable that had been severed by my neighbor’s landscaper. The cable had not been buried for who knows how long. I was without service; i.e., TV, Internet, and phone for four days and there was no sense of urgency to fix the problem.

When they did come out, they found I had sub-standard wiring (that had been replaced four years ago) and it needed to be upgraded.

When I asked why Comcast did not maintain old infrastructure, I was told they only do it when it goes bad. They just don’t have the ability to keep track of all the old equipment.

I think the time has come for Peachtree City to consider allowing another franchise in our area to give Comcast some competition.

I have just expanded basic with one high definition box and one regular. I have no paid channels and my bundle is almost $200 a month. That is more than my combined utility bills. Out of the hundreds of channels available to me, there are only about 25 I watch with any regularity.

I have been a cable customer for over 30 years and have watched my rates go up and up. Comcast used to give long-time users a preferred rate, but this last time when the bundle went from $109 to $159, they informed me they were not doing that anymore.

I had to return some digital boxes a few months ago as I had retired two TVs that were not digital. Remember when Comcast gave you the boxes for free when they went all digital? Remember when they started charging you $1.99 a month for each box that was supposed to be free?

When I wanted to return them, I found out Comcast had closed their facility on Dividend Drive and that I would have to return them to Morrow, Ga. In fact I would have to switch out any equipment and install it myself and the closest place to get new equipment is Morrow, Ga.

I had to mail the boxes back, at my expense, because I am not comfortable driving to Morrow. When I asked why they cannot pickup and deliver, I was told they don’t do that anymore.

So why are our rates increasing and our service diminishing? I think it is time to review the city’s agreement with Comcast and get some competition in here. I am unfortunate in that where I live in PTC I cannot get good signals from U-Verse, Direct TV or Dish. So I am stuck with Comcast. It is time for a change.

Also would like to know if anyone else in this community is as disgusted as I am with all the political calls generating out of Seattle, Wash., ( a liberal state) to vote for [a candidate], a conservative candidate for the State Senate?

The calls started a month before the primary and have not stopped. Not a good campaign tactic to get elected. All it does is make the voter want to vote for anyone else.

Just a long-time resident tired of all political stuff.

Name withheld by request


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